An excellent experience over the course of three years (and counting). Bob and his staff have always been extremely responsive and a great help managing insurance coverage for a number of houses, cars, boats, drivers, etc. They have always been very patient answering tons of questions, and are great communicators - returning phone calls, responding quickly to emails, etc. Twice now I have needed quick help with some coverage changes, and they were able to accommodate my requests within minutes. Very dependable!